FAQ

General Platform Usage

Q: How does Tool Squire work?
A: Tool Squire connects local tool owners with people who need tools. Simply browse available tools in your area, request to rent what you need, and arrange pickup with the owner. No shipping costs involved! Payments are processed securely through Stripe.

Q: Is it free to list my tools?
A: Yes! You can list as many tools as you want on Tool Squire completely free of charge. There are no limits or quotas on listings.

Safety and Trust

Q: How does Tool Squire ensure transaction safety?
A: We prioritize your safety by:

Processing all payments through Stripe's secure payment system Implementing data encryption for all transactions
Verifying user information Providing a secure messaging system for communication

Q: Do I need insurance to rent tools on Tool Squire?
A: Tool Squire strongly encourages both renters and tool owners to have proper insurance coverage. While insurance is not required to rent, it provides valuable protection in case of damage, loss, or accidents.

Please check with your homeowners, renters, or liability insurance provider to see what’s covered. Some owners may request proof of insurance before approving a rental.

Q: What happens if a tool gets damaged?
A: We recommend tool owners and renters to:

File a claim on our website. Ensure to include all details. We also recommend before a rental ensure the tool owner and or renter fills out a free tool inspection form that way the condition is documented further helping the claims process

Q: What does Tool Squire do with my personal information? A: The only data Tool Squire collects is your name, email, and phone number. We use this info for processing claims and for account verification. For more info please see our Privacy Policy.

Stripe will require information for being able to accept payments for payout when someone books your tool. That information gets encrypted and stored with Stripe. For more information on that check out our blog on Stripe or visit Stripes website and view their Privacy Policy.

Rental Process

Q: How do I arrange tool pickup and return?
A: After booking a tool:

You'll have the ability to message the owner internally.
Arrange a convenient pickup time and location
Document tool condition together
Agree on return time and location

Q: What payment methods are accepted?
A: Tool Squire processes all payments through Stripe, accepting major credit cards and digital payment methods. Your payment information is securely encrypted.

Listing and Managing Tools

Q: How do I list a tool on Tool Squire?
A: Listing a tool is easy! Just log into your account, click on "List a Tool," and fill out the details including tool type, condition, rental price, and availability. Add clear photos to attract more renters.

Q: Can I update my tool listing after it's posted?
A: Yes, you can edit your tool listing at any time. Simply go to your dashboard, select the tool you want to update, and make the necessary changes.

Q: Do I need to put my physical address when listing my tool?
A: No, if you do not feel safe entering your physical address we allow you to list it by your town. When you accept a booking you can use our secure in app messaging system to determine a meet up location.

Earnings and Payments

Q: How do I get paid for my tool rentals?
A: Payments are processed through Stripe and can be transferred directly to your bank account.

Q: Are there any fees for tool owners?
A: Tool Squire does not charge any listing fee. However there is a 8 percent transaction fee when a tool is booked and successfully rented.

Q: Why do I need to submit all this info to post a listing ?
A: When you create a listing on Tool Squire, we use Stripe to securely process your information. Stripe may collect personal data, including your name, email address, and financial information, to verify your identity and facilitate secure transactions. This information is essential for ensuring a safe and reliable platform for both tool owners and renters.

Tool Squire does not store your financial information. All payment processing and data handling are managed by Stripe, which complies with industry-leading security standards. By using our platform, you consent to the collection and use of your information by Stripe in accordance with their privacy policy.

For more details on how Stripe handles your data, please refer to Stripe's Privacy Policy.

Finding and Renting Tools

Q: How do I find tools available for rent in my area?
A: Use the search bar on the homepage to enter your location and the type of tool you need. Browse the listings and select the tool that fits your requirements.

Q: What should I do if the tool I rented is not working properly?
A: We always recommend both parties thoroughly inspect tools before the transaction begins. However if a problem arises contact the tool owner immediately through our secure messaging system to report the issue. Document the problem with photos if possible.

Rental Agreements and Responsibilities

Q: Do I need to sign a rental agreement?
A: While Tool Squire requires new users to agree to the Terms and Conditions that acts as your rental agreement some users may require additional forms to protect both parties.

Q: What if I return the tool late?
A: Communicate with the tool owner as soon as possible to inform them of any delays. Late returns may incur additional charges as agreed upon with the owner.

Account and Privacy

Q: How do I create an account on Tool Squire?
A: Click on "Sign Up" on the homepage and fill out the registration form with your details. Verify your email to activate your account.

Q: How does Tool Squire protect my personal information?
A: We use advanced encryption and security measures to protect your data. Your personal information is never shared without your consent.

Support and Assistance

Q: How can I contact Tool Squire support?
A: You can reach our support team via email at support@toolsquire.com. We're here to help with any questions or issues you may have.

Q: Where can I find more information about using tools safely?
A: Visit our blog for educational content on tool safety, maintenance, and DIY projects. We regularly update it with new tips and guides. We also recommend checking out manufacturer websites for their safety manuals.

Business FAQ

Q: Can my tool rental business use Tool Squire to rent out equipment?
A: Yes! Tool Squire now supports local tool rental businesses, not just peer-to-peer users. You can list your entire inventory, manage bookings, accept payments, and get more exposure — all in one place.

Q: I don’t have a website. Can I still use Tool Squire?
A: Absolutely. We act as your digital storefront, giving you a business profile page, online listings, and rental management tools — no tech experience required.

Q: How do I sign up as a business?
A: Just click here to get started or message our team. We offer a quick onboarding process and even a free setup service to help you list your tools and go live fast.

Q: What features are available for business accounts?
A: Tool Squire for Businesses includes:

Custom business profile page
Bulk or individual tool listings
Built-in calendar and scheduling
Online bookings & payments
Customer messaging
Reviews and ratings

Q: Is there a fee for businesses to use Tool Squire?
A: There is no fee to list on Tool Squire. However, when someone books a tool and returns it there is a small 8% transaction fee.

Q: Can I add my own rental terms and conditions?
A: Yes. Each business can upload or write their own terms, which renters must review before checkout. Your policies appear alongside Tool Squire’s platform terms.

Q: Who handles payments and customer support?
A: Tool Squire processes payments securely through Stripe. You’ll be notified of bookings and can chat with customers directly. Our support team is also here to help if needed.